Woman working on laptop
Woman working on laptop

Reianne Criset ​Jacob

Customer Service Expert

General Virtual Assistant

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Spanish Bilingual

About me

Hello! Thank you for visiting my profile. I'm Anne, a ​Customer Service Expert and a Virtual Assistant ​based in the Philippines. My goals are to streamline ​workflows, increase productivity, and provide ​exceptional support to my dear clients.


As a Customer Service Expert and a hands-on Virtual ​Assistant, I bring a unique blend of administrative ​support and exceptional service to the table.


My capabilities include managing emails, scheduling ​appointments, handling an E-commerce website, and ​handling calls, and meetings.


My

Services

Two Diverse Business Partners Shaking Hands

01

Customer Service

02

E-Commerce

03

Calendar Management

04

Virtual Assistance

05

Social Media Management

CUSTOMER ​SERVICE

I serve as the first point of contact for ​customers, addressing their ​inquiries, resolving issues, and ​ensuring their overall satisfaction. I ​handle a wide range of tasks, ​including answering phone calls, ​responding to emails, and assisting ​customers in person. I also work ​closely with other departments to ​escalate and resolve complex ​problems. My goal is to provide ​excellent service and support to ​enhance the overall customer ​experience.

E-COMMERCE

My E-commerce responsibilities ​include managing product listings, ​optimizing product pages for search ​engines, processing orders, ​handling customer inquiries, ​managing inventory levels, ​coordinating shipping and logistics, ​and continuously improving the ​online shopping experience to drive ​sales and customer satisfaction.

CALENDAR

MANAGEMENT

I am responsible for organizing and ​maintaining schedules for individuals or ​teams. This includes scheduling ​meetings, appointments, and events, ​ensuring that there are no conflicts and ​that all participants are available. I also ​handle rescheduling and cancellations ​as needed, as well as sending out ​meeting invites and reminders. ​Additionally, I may coordinate with ​other departments or external parties to ​schedule meetings and events. My goal ​is to ensure that calendars are well-​managed and organized, helping to ​optimize productivity and efficiency.

Virtual Assistance

I provide administrative, clerical, and ​support services to individuals or ​businesses from a remote location. My ​tasks include managing emails, scheduling ​appointments, handling customer inquiries, ​and performing various administrative ​tasks. I may also assist with social media ​management, bookkeeping, and other ​specialized tasks, depending on the needs ​of my clients. I use communication and ​collaboration tools to stay connected with ​my clients and ensure that tasks are ​completed efficiently and on time. My goal ​is to help my clients save time and focus on ​their core business activities by handling ​their administrative and support tasks ​remotely.

SOCIAL MEDIA

MANAGER

I oversee the development, execution, ​and management of social media ​strategies to enhance brand visibility, ​engage audiences, and drive business ​growth. With expertise across various ​platforms, I craft compelling content, ​monitor social trends, and analyze ​campaign performance to ensure ​optimal outcomes for brand promotion ​and customer engagement.

Personal skills

At​tention to details

Ti​me Management

Em​ail Management

Sc​heduling Meeting

De​tail-Oriented

Tr​avel Planning

Sp​eed Typing

Sp​anish Bilingual

TOOLS I’M PROFICIENT

MY CERTIFICATIONS AND WORK FEEDBACK

Let's work together.

EMAIL ADDRESS

bowelltarah@gmail.com

Phone Number

+63 929 589 7582

Skype

live:.cid.79e4a85da009f83a